The Shipping and Return Policy of J&N Products ensures easy shipment and return for the customers to enjoy a seamless experience.
Hours of Operation
J&N Products is operational from 9 AM – 5 PM from Monday to Friday. However, our website is available to you 24 hours a day, 7 days a week.
Freight & Shipping Charges Policy
Currently, we are not delivering internationally through internet orders. The states excluded from online sales currently include:
- Alaska
- Hawaii
- Puerto Rico
- Canada
- APO addresses.
In case you want a shipment in these state(s) kindly reach out to us through email or a phone call.
Please check the order, address, and number before submitting, as we can’t cancel or make modifications as soon as processed through our website. We’re not accountable for incorrect addresses or contact data submitted on orders.
Prices for our products do not include freight costs. Shipping charges are added to your order at the time of invoice. Shipping rates shown are based on commercial deliveries with loading dock access only. Schools, churches, military facilities, and residences will require additional handling. We urge you to call for a shipping rate on any items that have to ship via LTL. We always ship via the most economical method available to us unless you specify otherwise. Standard shipping is via UPS. Products are typically shipped within 1-3 working days, but shipping varies depending on which products are ordered and the time of year. During spring and summer months, lead times on signs and most traffic items will be longer. Please plan accordingly and call us with any questions regarding our current product lead times. Special requests cannot be made online. You must call to make special arrangements for shipping, etc. Note: Items over 150 lbs. or too big dimensionally cannot be shipped via UPS and will be shipped via common carrier to a commercial location only. LTL shipments cannot ship to residences or any location without loading dock access. Shipments by truck will be “curbside only” and additional freight for inside delivery, appointments, or liftgate will be required. Shipping charges calculated by our website checkout are estimated and actual charges may vary. We will contact you if there is a discrepancy. If you would like to know the freight cost prior to placing your order, please call us at +1 (208) 915-0444. We can use your UPS account number for most ground orders and your preferred carrier for truck orders for your convenience. Simply enter the information during checkout under “Instructions/Notes.”
Returns, Refunds & Cancellations
No returns of any merchandise could be entertained without a Return Authorization Number (RA#). Please get in touch with our customer service to receive an RA#. All returns should be made within 30 days of receipt of products for a merchandise credit score less a 20% restocking price, unless in any other case mentioned.
Returns should be sent to the address of the shipper on your original packing list. For defective products, the manufacturer’s warranty will apply (excludes shipping charges). Items returned must be in new and resalable condition and in the original packaging. Please note that not all items will be eligible for return. No returns or cancellations are accepted on any custom products, custom imprinted products, striped or sheeted products, concrete products, LED sign products, or any other products noted as such. Should you have any questions regarding these items, please reach out to our team at +1 (208) 915-0444 We will be happy to assist you. The buyer is responsible for all freight costs on returns.
Note: When returning products, be sure to send them prepaid, and insured, and save your shipper’s tracking number. Without a tracking number, it may be difficult to prove that your return arrived at our facilities.
Quotations
Do look carefully over your quotation. Often, there are notes specific to the objects listed on the citation. We are not accountable for orders positioned incorrectly from quotations. The customer must verify all objects prior to ordering. Custom print and special-priced items can not be back or cancelled, until in any other case stated. In case you have any question regarding quotations and how to place an order, reach to our team and we are able to be glad to help you.
Payment Options, Terms & Taxes
We accept payment by Visa, Mastercard, American Express, and Discover. We also welcome purchase orders from schools, governmental facilities, other public facilities, and large companies. We bill based on net 30-day terms. Invoices paid late are subject to finance charges.
Sales Tax Exemption
If your agency qualifies for a state sales tax exemption, please view the instructions on our tax exemption page.
Risk of Loss
Risk of loss and name on products bought from J&N Products bypass directly to you upon delivery to the transport service (F.O.B. Transport factor). If a cargo is misplaced in transit, please notify us within 7 days of the cargo date. Anything after the 7-day factor will now not be eligible for any provider claims.
Shipment Damages
The receiver is responsible for inspecting all deliveries. Before signing for any delivery, be sure to inspect the packages or pallets for any damage that may have occurred during transport. If you receive a damaged product in shipment, please call us at +1 (208) 915-0444 within 48 hours. When signing for your shipment, make sure to notate the damage with your signature. Otherwise, legally, by applying your signature without “damage” or “uninspected,” you are signing a document stating that you have inspected the item in good condition and any later claim with the freight company must be filed by you as we have no recourse
Order Tracking & Invoicing
Please phone us at +1 (208) 915-0444 or email us at sales@jandnproduct.com to find out the status of your order. Upon shipping, we can email you the provider and shipment tracking statistics. We will electronic mail your bill after transport the order. If you need a tough copy of the bill mailed or faxed, you’ll need to name us together with your request. We also can offer you with our W-nine shape upon your request.
Product Descriptions
J&N Products attempt to be as correct as viable. However, we do now not warrant that product descriptions or other content material of this web page are accurate, entire, dependable, modern-day, or errors-free. If a product provided by way of J&N Products itself is not as described, your sole remedy is to return it to us in unused condition.
Security
This website uses SSL era, encrypting all registration information. All servers and programs are PCI-compliant, similarly making sure your safety.
Copyright
All content included on this website online, which includes text, snapshots, emblems, button icons, pix, audio clips, digital downloads, statistics compilations, and software program, is the assets of J&N Products or its content providers and is protected with the aid of United States and worldwide copyright laws. The compilation of all content in this website online and all software used on this site are the distinct property of J&N Products and are also protected by means of U.S. And international legal guidelines.
Your Account
You are answerable for maintaining the confidentiality of your account and password and for restricting get right of entry to in your computer, and you settle to accept responsibility for all activities that occur below your account or password. We reserve the right to refuse carrier, terminate debts, do away with or edit content material, or cancel orders.